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I had a great experience with a company today. We've been using John Henry's Pecan Rub on our burgers for a long time. Unfortunately, the company we were buying it from went out of business, so we lost our source. I found my way to the company's website and found all sorts of products I wanted to try.
The only bad thing about the website is that it didn't list ingredients. So, I called the number on the contact us page and left a message saying that I was interested in allergy information. John Henry himself called me back within a few hours - on a Saturday! He explained that none of his products have wheat, dairy or soy. But, 3 products have herbs in them that could be related to wheat, so he recommended staying away from Papa Charlies, Texas Chicken Tickler, and another product that had herb in the name. He was so nice!
So, I am guessing that one Steve has a chance to peruse the list of products, we'll be getting some new rubs and marinades in. Just in time for summer grilling season!
A Break In My Story
11 years ago
2 comments:
I LOVE that kind of personal customer service. Adam orders hot sauce from Mike and Diane (Ring of Fire) and gets a personal thank you note with his order each time!
Hi Coli!!!! It's so good to see you! I didn't see your comment until just now. Thanks for stopping by!
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